Accessibility & Compliance
Accessibility is no longer optional.
The EU Accessibility Act is in force. BITV certification is a real procurement requirement. And the populations excluded by inaccessible digital products are the same ones your responsible AI work is meant to serve.
I bring technical depth, certification experience, and strategic clarity to organisations that need to close the gap between where they are and where the law requires them to be.
The Regulatory Context
- EU Accessibility Act (EAA) — Directive 2019/882, enforced from June 2025
- BITV 2.0 — Germany's Barrierefreie-Informationstechnik-Verordnung
- WCAG 2.1 AA and WCAG 2.2 — the technical baseline for both
- EN 301 549 — the European harmonised standard
- BFSG — Germany's national transposition of the EAA
- Accessibility Statement requirements under the German BIK BITV Test
The EAA applies to products and services offered in the EU market from June 28, 2025. It covers e-commerce, banking, transport, e-books, consumer electronics, and more. Public sector digital services were already subject to BITV / the Web Accessibility Directive. Most organisations are not yet fully compliant.
Proven at Scale
From my public sector work, I researched, designed, and drove the BITV certification of i-Kfz — in production, at national scale.
From my public sector work, I strategically researched and designed across the i-Kfz programme — Germany's first BITV-certified government application — driving the UX and accessibility process through to certification. That experience informs everything I now bring to clients. It is not a case study from a workshop. It is a product millions of people use.
Germany's first
BITV-certified government app
i-Kfz — digital vehicle registration
1M+
downloads of a BITV-certified product
Proven at scale, not just in the lab
6 → 64
design team scaled during certification
Process built to survive growth
10+ years
UX in regulated public sector products
Government, health, mobility, finance
i-Kfz — Germany's first BITV-certified government app
The i-Kfz platform enables digital vehicle registration across German municipalities. As the senior UX and accessibility designer, I researched, designed, and drove the certification process for an interface that had to be accessible to every German citizen regardless of disability, age, or digital literacy — meeting BITV 2.0 in full. The product scaled from a small pilot to a national rollout, and the accessibility process I established scaled with it: from a team of 6 to 64 designers, with consistent compliance throughout. That project is the foundation of everything I now bring to clients.
What I Do
Technical depth. Strategic clarity.
Accessibility work fails when it stays at the level of checklists. I bring both the technical rigour that certification requires and the strategic thinking that makes compliance sustainable.
Accessibility Audit
A structured review of your digital product against WCAG 2.1/2.2 and BITV 2.0 criteria. I identify every failure, classify severity, and produce a documented remediation backlog your development team can act on immediately.
BITV Certification Support
End-to-end guidance through the BITV certification process — from initial gap analysis to the final test report. Having driven Germany's first BITV-certified government app through this process, I know exactly where teams get stuck.
EU Accessibility Act Readiness
The EAA came into force in June 2025. I map your product's current compliance posture against the directive's requirements, identify the highest-risk gaps, and build a prioritised compliance roadmap your legal and product teams can own.
Accessible AI Interface Design
Accessibility for AI products is not just about screen readers. It means designing for cognitive load, plain language, override mechanisms, and explainability — particularly for elderly users, people with disabilities, and low-digital-literacy populations.
Inclusive Research & Testing
I run usability research with the people your compliance documentation never mentions: users with motor impairments, cognitive differences, low vision, and low digital confidence. Their feedback is the proof that your VPAT or Accessibility Statement is real.
Team Enablement
One-time audits don't stick. I embed accessibility practice into your design and development workflow — through custom checklists, component library audits, design system updates, and team workshops tailored to your product stack.
How I Work
A process designed for teams under pressure
Most accessibility engagements stall because the output isn't actionable. My process is designed around what your team can actually do — not what looks good in a report.
01
Baseline Audit
I assess your current product against WCAG 2.1 AA / BITV 2.0 criteria and the EU Accessibility Act's specific requirements for your product category. You receive a documented findings report with severity ratings.
02
Gap Analysis & Roadmap
I translate audit findings into a prioritised remediation plan your product team can schedule. Quick wins are separated from structural issues, and legal risk items flagged separately for your compliance and legal stakeholders.
03
Design & Implementation Support
I work alongside your team to fix what's broken — updating components, interaction patterns, and copy. For BITV certification, I prepare the required documentation and manage the test submission process.
04
Validation & Ongoing Governance
Post-remediation testing confirms fixes are effective and haven't introduced new issues. I put in place lightweight governance — a component-level checklist and release process — so accessibility doesn't erode between launches.
Who This Is For
Public sector, regulated industries, and responsible tech
Public sector and government digital teams operating under BITV and the Web Accessibility Directive, facing procurement requirements that demand certification evidence. I understand the political and operational pressures of government delivery from the inside.
Regulated industry — banking, health, transport, e-commerce now subject to the EU Accessibility Act. If you are a financial institution, mobility provider, health platform, or retailer with EU market presence, the EAA applies to your digital products from June 2025.
AI product teams building for vulnerable or mixed-ability populations who understand that accessibility and responsible AI are the same problem. If your AI product serves elderly users, patients, children, or people with disabilities, accessibility is not a feature you add — it is the design brief.
Organisations preparing for procurement or certification audits who need an independent, technically credible assessment of where they stand and a realistic plan for closing the gap.
Get Started
Start with a conversation, not a proposal
Tell me where you are — what's in production, what's coming, what the compliance pressure looks like. I'll give you an honest assessment of what's needed and whether I'm the right fit.