Building Trust
in AI Interactions
Design proposals for helping vulnerable users navigate AI with confidence. From elderly banking to children's education.
Elderly Banking
Building confidence in AI finance
Children & AI
Ethical homework assistance
Data Consent
Informed choices, not dark patterns
Health Dialogue
Explainability for patients & clinicians
For Design Teams
Training & Strategy for AI Builds
Designers are being cut out of AI build cycles. I run workshops and set up governance frameworks that put design teams back in control of the AI layer — before developers ship it without them.
See workshops & trainingFree Resources
Tools for Navigating AI as a Designer
Free downloads including the Starter Prompt Library in Figma, a Prompt Audit Checklist, a Governance Sprint Template, and an AI Trust Teardown Series. No email required.
Browse free resourcesThe Business Risks
Moving fast without design governance isn't just a user experience problem. In banking, health, education, and privacy — it's a regulatory, reputational, and legal one.
Regulatory Exposure
Non-compliant AI interfaces create direct liability under the EU AI Act and BITV. The organisations most at risk are those moving fastest without a design governance layer.
Loss of User Trust
When AI can't explain its decisions, users abandon the product. In banking, health, and education the stakes are high enough that trust, once lost, rarely comes back.
Reputational Risk
AI that harms a child's learning, misleads a patient, or confuses an elderly user becomes a story. One bad outcome in a regulated sector is a brand crisis that no press release fixes.
Data & Legal Risk
Uninformed consent isn't consent. Poorly designed AI data flows leave organisations one investigative journalist — or one enforcement action — away from a serious legal exposure.
Accessibility & EU Accessibility Act compliance
Having led Germany's first BITV-certified government app through this process, I know exactly where teams get stuck. — a product used by over a million people. That experience is the foundation of our compliance work: BITV audits, EAA readiness, and accessible AI design for vulnerable populations.
1M+
users on a certified product
6 → 64
designers, compliance intact
10+ yrs
regulated UX experience
High-risk AI compliance & the Trust Layer
The EU AI Act requires more than documentation. It requires that AI systems can be understood, challenged, and overridden by the people they affect. I developed the Trust by Design framework through research across 14+ AI implementation teams in the German public sector to address exactly this gap.
14+
AI teams researched
Aug 2026
enforcement deadline
4 pillars
Trust Layer framework
Our Case Studies
Deep dives into solving trust challenges for vulnerable user groups. Each case includes interface designs, interview frameworks, and evidence of impact.
AI Banking for Older Adults
Building confidence in digital finance
73% of adults over 65 express anxiety about AI-powered banking features. We've designed interfaces that restore trust and independence.
View Case Study
AI Education for Children
Homework help that teaches, not just answers
68% of parents worry their children use AI to complete work rather than learn. Our designs ensure AI supports genuine learning.
View Case Study
AI Data Consent
Making data decisions genuinely informed
91% of users tap 'I Agree' without understanding what they're giving away. We've designed consent flows that slow down, translate, and separate every decision.
View Case Study
AI Health Dialogue
Explainability in both directions
When AI monitors your health, both patient and clinician need to understand what it's saying. We've designed bidirectional explainability for health AI consultations.
View Case StudyFor Design Teams
Designers are being cut out of the AI build cycle.
Developers and product owners are rushing ahead — making design decisions without designers, shipping fast, and calling it done. The hard questions never get asked. Who is this for when they're scared or confused? What happens when it goes wrong? Does this build trust or erode it?
The prompt is the design. Every AI product has a system prompt that sets the tone, draws the boundary, and decides what gets explained. That is a UX decision — and designers should own it.
I run training and workshops that teach design teams how to think in prompts, audit AI outputs for trust failures, and govern the AI layer before someone ships it without them.
Prompting Governance for Design Teams
How to own the AI layer. Hands-on, tailored to your product, immediately usable. Not a slides-only session.
Prompt Audit
Heuristic evaluation of your existing AI prompts — the same rigour as a Nielsen usability review, applied to the decisions hiding in your system prompt.
Governance Sprint Setup
A one-sprint review process built into how your design team already works. No 40-page compliance document required.
Free Resources
Tools for design teams navigating AI builds.
Free to use. No email required.
Starter Prompt Library
Figma kitDesign-ready prompt patterns for onboarding, error states, consent flows, and sensitive disclosures. A component library for the AI layer — duplicate it directly into your own Figma account.
Open in FigmaPrompt Audit Checklist
Free PDFTen questions to ask about every AI prompt in your product before it ships. Does it explain decisions? Does it assume a calm, confident, tech-savvy user? Does it know when to stop? We're building this out properly — it's nearly ready.
Coming soonPrompt Governance Sprint Template
Notion templateA one-sprint review process for design teams to own the prompts before they ship. Fits in Notion or FigJam. No compliance document required. We're finalising the template — follow on LinkedIn to know when it drops.
Coming soonAI Trust Teardown Series
Article seriesReal AI product screens annotated for trust failures — cognitive overload, missing exit routes, consent dark patterns, false urgency. No brand names. Just patterns every designer should recognise. First teardown in progress.
Coming soonJoin Us
Want to be a trust designer too?
We're looking for partners who believe AI should work for everyone. Get in touch to explore how we can collaborate on building trustworthy AI experiences together.
Or connect on LinkedIn